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Polazure Consulting was founded by Daniel Wallace.
Daniel's background is in customer operations, sales support and service delivery within businesses operating complex order and fulfilment processes.
His experience includes:
sales and customer operations
CRM and ERP systems
order-to-cash processes
corporate and key-account support
delivery and fulfilment coordination
customer complaints and escalations
operational reporting
process testing
workflow improvement
cross-functional problem solving
This experience led to the creation of Polazure Consulting: a focused consultancy designed to help growing businesses understand where operational problems are occurring and what practical changes can improve them.
Polazure is designed to offer focused, practical support without the complexity of a large consultancy.
The approach is:
Independent
An outside view of processes that internal teams may have become used to.
Practical
Recommendations are based on how the operation actually works.
Focused
The objective is to identify the issues creating the greatest operational impact.
Evidence-led
Recommendations are based on interviews, process review and available data rather than assumptions.